New technologies have revolutionised the way humanitarian aid is delivered – instead of delivering physical goods, many organisations have recognised that giving people cash allows them to decide how to meet their own needs. Cash and Voucher Assistance (CVA), whether in the form of mobile money or cash cards, is not only more efficient, but can also respect recipients’ autonomy and freedom of choice.
CVA is, however, no silver bullet. Throwing technology at a complex or broken system does not solve it; mostly the problems and complexities simply move online. As technology aims to provide innovative solutions to problems, it is vital that we ensure the most vulnerable groups are not left behind by the technological wave. The elderly, people who cannot read or write, and people living w ..